Product Returns

Our returns process has changed, and for the better! If you placed an order that shipped after Sept 30th then you no longer need to schedule your return! Simply complete the returns form on the rear of your invoice and return. US customers may also use the supplied pre-paid returns shipping label.

Customers who placed orders that shipped before Sept 30th should complete the form below, to schedule a return. If you require a pre-paid returns label then please mention this in the comments field, and we will email this to you.

You may return your order (whole or in part) to us for any reason whatsoever (in original condition) within 60 days of receipt for your preference of refund, store credit or exchange (subject to availability). You can find more information about the returns/exchange process here.

Please complete the form below to request a return authorization.

Order Information

Product Information & Reason for Return

Comments


About Us

American Duchess is a small, historical, reproduction footwear company based in Reno, Nevada, USA. It was born from one costumer's inability to find elegant, affordable, comfortable and historically accurate footwear. Partnering with a community of hundreds of frustrated costumers around the world, we now manufacture a growing line of beautifully hand crafted Renaissance, 18th Century, Regency, Edwardian and Victorian shoes as well as reproduction shoe buckles and silk stockings.

Contact Us

Telephone:
+1 775-238-3674
11am - 6pm PDT
Email:
info@americanduchess.com
Mailing/Returns:
920 Matley Ln, Suite 2,
Reno, NV 89502-2160, USA

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