COVID-19 Pandemic: We are processing and shipping orders as normal, returns and international delivery may be delayed. More...

COVID-19, and impacts on our operations

While the number of confirmed COVID-19 cases in Washoe County, Nevada, is low, we are continually monitoring the situation, adhering to CDC guidelines, and have taken several practical steps to protect the American Duchess family and serve the common good as we continue to service your orders.

 
We're shipping orders as normal, but with slight delays for some customers

  • Our website will remain online and continue to accept orders as normal. 
     
  • We have reduced the number of shipping days, to Monday, Wednesday and Friday, and will be shipping all orders within two business-days.
     
  • We are taking precautions that exceed CDC guidelines for avoiding exposure to, and transmission of COVID-19.
     
  • Our standard USPS delivery service is still usually 2-3 business days, although USPS has extended this to 3-4 business days for some packages.
     
  • Email and telephone support will remain open and as responsive as ever!
     

We are in the fortunate position of being able to operate with just one person on-site (to pack orders and process returns and exchanges), with the rest of our crew working remotely in their homes.

USPS is currently reporting only minimal operational impacts on domestic shipments, but we will review any changes to this situation and react appropriately, posting updates here and on Facebook. Currently, Priority Mail’s two and three day service commitments may now take three and four days respectively. For more information please see: USPS Service Alerts

International shipments may be delayed due to the pandemic. Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts. For country-specific information please refer to: USPS International Service Disruptions

 
Returns and exchanges may be delayed

We will be receiving inbound mail only on Mondays until further notice (for an improved social distancing protocol). The current advice from the WHO is that the survivability of the SARS-CoV-2 virus that causes COVID-19 is approximately 24 hours on cardboard, and up to 3 days on shipping tape. Due to the current non-availablity of appropiate disinfectants, all returns are expected to be held until the following Friday before being processed.

 
We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.

Good health and godspeed,

Lauren, Chris, Abby, Nicole, Christina, Jenny, and Matt.

 

About Us

American Duchess is a small, historical, reproduction footwear company based in Reno, Nevada, USA. It was born from one costumer's inability to find elegant, affordable, comfortable and historically accurate footwear. Partnering with a community of hundreds of frustrated costumers around the world, we now manufacture a growing line of beautifully hand crafted Renaissance, 18th Century, Regency, Edwardian and Victorian shoes as well as reproduction shoe buckles and silk stockings.

Contact Us

Telephone:
+1 775-800-7750
11am - 6pm PDT
Email:
info@americanduchess.com
Mailing/Returns:
920 Matley Ln, Suite 2,
Reno, NV 89502-2160, USA