Safe Shopping Guarantee

Security

At American Duchess we appreciate your business and go the extra mile to ensure that your shopping experience is fast, easy, pleasant, and most importantly, secure.

We are absolutely committed to making every transaction with us safe and secure. All sensitive information is encrypted and transmitted using a secure server, via SSL connection so your personal information stays protected and out of malicious hands. We only ask for just enough information to complete each transaction, and we do not store all of this infomation longer than is absolutely necessary.

Our website is monitored constantly to maintain the highest level of security, and we are continuously audited for PCI DSS compliance - the industry standard for ecommerce security.
 

No Question Returns!

We want you to be delighted with your order. However, if you're not absolutely 100% satisfied with your purchase you can return any part or all of your order for (your preference of) a refund, a store credit, or an exchange.

There are no special catches or exceptions. All we ask is that you return the items back to us in the original packaging and in original condition, within 30 days of receipt.

Returns are easy. Instructions are enclosed with each order, just follow the simple directions and complete the online returns form and we'll confirm that we're expecting something back from you. We work hard to process returns quickly, and a credit is usually applied to your original method of payment (or your replacement items will be dispatched) within 2 business days of receipt. More details can be found in our returns policy.
 

Paypal

If you choose to use PayPal for your transcation then American Duchess is PayPal Verified for additional security and your complete peace of mind. All PayPal transactions that originate from the American Duchess website are covered by PayPal Purchase Protection with $0 Liability.
 

Card Security

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at American Duchess. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using American-duchess.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
 

Your Privacy

Your personal information is just that. We don't rent, sell or share your information to anyone. We use only what is necessary to complete a purchase, and we keep it to ourselves - and this means using beyond industry standard methods to keep it secure. For more details see our Trustwave compliant privacy policy.
 

About Us

American Duchess is a small, historical, reproduction footwear company based in Reno, Nevada, USA. It was born from an inability to find elegant, affordable, comfortable and historically accurate footwear. Partnering with a community of hundreds of frustrated costumers around the world, we now manufacture a growing line of beautifully hand crafted 18th Century, Regency and Edwardian shoes as well as reproduction shoe buckles and silk stockings.

Contact Us

+1 (775) 238-3674
info@american-duchess.com

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